Therapy and Wellness, Camden is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. In this policy we use the terms “we”, “us”, “I” or us to represent Therapy and Wellness Camden ABN: 520 985 780 68
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.oaic.gov.au.
WHAT IS PERSONAL INFORMATION
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, credit card details
WHY DO WE COLLECT IT?
This Personal Information is obtained in many ways including by telephone, email, via our website, enquiry form or from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, communicating with you, record keeping and providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will not be used by us.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed by us in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law
- To engage with emergency or crisis services, or contact your family or support people where we believe there is a serious risk of safety for you or another person and it is not possible for us to obtain your consent
- Where required ethically & legally as a mandatory reporter of identified or suspected child abuse on a child under 16 years of age.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored electronically in a cloud bases EHR software called Halaxy https://www.halaxy.com/ in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please email us providing 48 hours notice. An administrative fee may be charged for providing electronic or hard copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy will be updated via our website. Latest version is dated: 3 December 2022
For any questions please contact us via: